Overview
As a team leader, you will need to interact with individuals of varying temperaments and interpersonal skills. You will also need to encourage good working relationships among these individuals. In this assignment, you will review a real-world case study and apply what you’ve learned about emotional intelligence to suggest some strategies to improve a person’s communication and interpersonal skills.
Prompt
In Chapter 23 of the textbook, read the “No One Wants to Work With Her” real-world case scenario carefully. Then, pretend you are Jenny’s manager, and consider the following:
- What strategies can you recommend to Jenny to manage her emotions at work?
- What strategies can you recommend for Jenny to use when communicating with her peers at work?
- As Jenny’s manager, what strategies might you use to effectively collaborate with her?
Write a short paper with your responses to these questions. Specifically, you must address the following rubric criteria:
- Describe strategies to manage negative emotions at work.
- Describe strategies to build interpersonal relationships at work.
- Describe strategies to manage challenging employees, including giving effective and constructive feedback.
Guidelines for Submission
Write and submit a short paper of about 500 words to review and respond to the case study questions. Include all citations for resources you reference in APA format.
| Criteria | Exemplary (100%) | Proficient (85%) | Needs Improvement (55%) | Not Evident (0%) | Value |
|---|---|---|---|---|---|
| Describe strategies to manage negative emotions at work | Exceeds proficiency in an exceptionally clear, insightful, sophisticated, or creative manner | Describes specific ways to improve self-awareness and self-management skills | Shows progress toward proficiency, but with errors or omissions; areas for improvement may include vague or unclear strategies, missing self-awareness or self-management strategies | Does not attempt criterion | 25 |
| Describe strategies to build interpersonal relationships at work | Exceeds proficiency in an exceptionally clear, insightful, sophisticated, or creative manner | Describes specific ways to improve social-awareness and relationship-management skills | Shows progress toward proficiency, but with errors or omissions; areas for improvement may include missing or vague strategies | Does not attempt criterion | 25 |
| Describe strategies to manage challenging employees | Exceeds proficiency in an exceptionally clear, insightful, sophisticated, or creative manner | Describes ways, such as meetings and conversations, to help manage challenging employees | Shows progress toward proficiency, but with errors or omissions; areas for improvement may include missing or vague details about proposed conversations with the employee, missing details about how to give constructive feedback | Does not attempt criterion | 30 |
| Articulation of Response | Exceeds proficiency in an exceptionally clear, insightful, sophisticated, or creative manner | Clearly conveys meaning with correct grammar, sentence structure, and spelling, demonstrating an understanding of audience and purpose | Shows progress toward proficiency, but with errors in grammar, sentence structure, and spelling, negatively impacting readability | Submission has critical errors in grammar, sentence structure, and spelling, preventing understanding of ideas | 15 |
| Citations and Attributions | Uses citations for ideas requiring attribution, with few or no minor errors | Uses citations for ideas requiring attribution, with consistent minor errors | Uses citations for ideas requiring attribution, with major errors | Does not use citations for ideas requiring attribution | 5 |
| Total: | 100% | ||||
