ATI Video Case Study

questions”

Nurse: “Could you please state you name and date of birth”

Client: “Uh, ya Ron Toledo, September 14th 1958”

Nurse: “Alright Mr,Toledo are we feeling any better now?”

Client: “No I still feel like I am having a nervous breakdown, I

just can’t get over losing my job and since my mother died I

don’t have anyone”

Client: “I mean she did everything for me, I just don’t think I can

do this”

Nurse: “And what exactly makes you say that?”

Client: “I just told you, she did everything for me”

Nurse: “Don’t worry, things will get better soon, I know exactly

how you feel. I felt the same way when I lost my father. Perhaps

you should just focus on something else to get her off you

mind”

The nurse shows the client some empathy by appropriately recognizing the client’s sentiments and respecting the client’s reality (Abdolrahimi et al 2017). He expresses concern for what is

Ask the client whether they are feeling any better by saying, “Are we feeling any better now?” The client is able to respond without being interrupted because of his demonstrated exceptional listening abilities.

He lets the client fully express his fear before probing professionally with questions such, “What makes you say that?

By making observations about the client’s behavior or reactions, the nurse is expressing her own. As an illustration, the nurse might say to the patient, “You look exhausted, and I haven’t seen you eat anything.”

Additionally, this is a skilled method of joking around with the client and adding to the culture. a sense of togetherness, friendliness,

and closeness. Clients feel appreciated, protected, and respected.

disregarding or refusing to acknowledge the client’s emotions (Annoni & Miller, 2016). The nurse spoke in a way that seemed to disregard the client’s feelings and expectations. It would be condescending to tell the client that other people have experienced the same thing, for instance.

Inconsistency and switching topics when it’s not necessary for the customer When a nurse misunderstands a client’s instructions or their native tongue, the patient feels neglected. This suggests. the client the potential for negligent employees.

Several topics should be reiterated to ensure that the client understands everything. To make sure the client is comfortable with the information, the nurse repeats several key points and places. In order to make clients feel accepted and understood, this is a contemplative approach to working with them.

keeping a record of what clients say that is important. It is appropriate to use this method of communication to demonstrate the services’ seriousness and sincerity.

Every time he senses the client starting to get emotional, he keeps stepping in and encouraging him to change the subject. This makes it abundantly evident that the nurse is not interested in empathizing with the patient’s issues.

using a chilly voice.

communication strategy that maintains appropriate nonverbal communication techniques.

When a topic of conversation is followed by silence, the client is given time to collect their thoughts before moving on to the next idea.

Paying close attention and being actively receptive to the client’s speech To comprehend the client’s actual issue, this entails the utilization of observational and nonverbal indicators. While speaking to the client, the nurse did not make eye contact, which suggests some maladroit listening and ignorance. Additionally, she made the client feel quite irritated by asking, “What exactly makes you say that?” It appeared that she could be doing something else except attending to the client. People commit suicide as a result of this type of behavior and non-interest because they feel that no one cares about them when all they want is for someone to listen to what they have to say and how they feel. The lives of persons who are experiencing difficulties that they do not know how to overcome can be greatly impacted by small gestures.

(10 Pts)

(10 Pts)

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(10 Pts)

 (5 Pts)