Discussion

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Duscussion

Part 1

1. After you complete your PPT and the videos on it; read the following and watch the provided YouTube link:

https://www.wolterskluwer.com/en/expert-insights/what-is-patient-satisfaction-and-why-does-it-matter?utm_source=CJ&utm_medium=100357191&utm_campaign=Microsoft+Shopping+%28Bing+Rebates%2C+Coupons%2C+etc.%29&utm_content=12628705&cjevent=26bcc63e3b8111ed80ccad780a1c0e0e&cm_mmc=AffiliateLinks-_-CJ-_-LinksClicked-_-SKU&cjdata=MXxOfDB8WXww

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC304773/

https://www.youtube.com/watch?v=7j_dLJgSoFl

https://www.surveymonkey.com/r/INIMRichmond

2. Name 3 services (found in your reading) that relate to patient satisfaction. How can these services be tracked, monitored, and implemented in a practice with technology. Incorporate PCDA, six sigma, or other process improvement strategies in your response.