- Describe the communication climate between the two people at the time of the interaction. What are some factors that were present?
- Describe the specific interaction, including who were the participants, what was said or expressed, where it took place, when did it occur, and, in your estimation, why did it happen and how was it resolved?
- What changes to the communication could have improved the interaction, and why?
- What are some tips you would give to help avoid these types of scenarios in the future?
