Final Assignment: Strategic TQM/Achieving Business Excellence
Business Excellence: The new imperatives of sustainable development led to defining business excellence from this perspective. For example, the term “sustainable excellence” is used to designate “a firm that maintains itself in an exemplary situation – success, profit – for a long time and that adapts rightly and efficiently to the exigencies of socio- economic environment”
Under EU, the Sustainable Business Excellence Framework: Promoting sustainable excellence in Europe is also the declared mission of the European Foundation for Quality Management (EFQM), organization that defines excellence as an expression of the following eight fundamental concepts (http://www.efqm.org): 1) Achieving Balanced Results; 2) Adding Value for Customers; 3) Leading with Vision, Inspiration and Integrity; 4) Managing by Processes; 5) Succeeding through People; 6) Nurturing Creativity and Innovation; 7) Building Partnerships; 8) Taking Responsibility for a Sustainable Future.
Question One (800 words):
⦁ Please introduce your own definition of Business Excellence within the perspective of sustainable development. Provide acritical fully- referenced definition and critical discussion. Please discuss lean six-sigma and benchmarking as enablers of business excellence (400- 500 words).
⦁ Please select an organization which is renown for its Business Excellence on operational and strategic level and provide acritical account of its Business Excellence model and the TQM metrics used to gauge its performance (400 -500 words).
Question Two (1000 words):
Apply the Malcom Baldridge Business Excellence Framework in your given organization in order to:
⦁ Mention its strategic quality mission, vision and corporate values.
⦁ Discuss its strategic quality planning and the role of leadership in its successful implementation.
⦁ Analyse critically the aligment the organization achieves between customer focus and internal processes.
⦁ The role of Human Resources in the successful achievement of Business Excellence.
Conclusion (200 words): Why are companies striving for business excellence better suited for global competition?
Word count: 2,000-2200 with (10%-/+)
