· Zander is a top-performing industrial equipment salesperson for D2D. After three years of working with his best client, he receives a text message from Carlos, his direct manager, assigning him to a completely different account.
· Carlos has received complaints that Zander “gets all the good clients” and “is not a team player.”
· Zander responds to the message and asks for a meeting with Carlos to discuss this change. Carlos responds with another text message that reads “Decision final. Everyone needs to get a chance to work with the best accounts, so it is fair. Come by the office and pick up your new files.”
· Moments later, Zander sends a text message to Sabrina, his regional manager and Carlos’s boss. It simply reads “We need to talk.”
