Improving airport passenger experience


Dear tutor,

i work at one of the Middle East airport as a passenger experience supervisor. I want from you to do a research for how to improve our passenger experience based on top world leading airports In a PowerPoint slides without appearing the name of the airports. 

it’s an assignment that has been requested to me from my manager.

Some tips that you need to know: 

  • The journey start once the passenger leave the house until arriving to the last destination. 
  • What unique services that can be provided to the passenger
  • I want a solid procedures
  • Happy reputation from the passengers
  • The end to end passenger experience