Find 2 articles, one that describes how customer service excellence is measured and the other on how continuous improvement can be practiced. These articles need to be verified to be valid and from a source that can be used in academic writing. Include a summary of each article with 150 words each.
IHP 670 Module Two Decision Traps Use this list of different types of decision traps to help you share your experience or observations related to the decision that was or is being made for your chosen issue in the Module Two Activity. 1. Plunging in: beginning to gather information and reach conclusions without first … Read more
Write a 175- to 265-word response to the following questions: How will you make effective decisions as a health care leader? What impact can your decisions have on the health care organization and the consumers it serves?
Assignment Content Imagine you have each been promoted as part of a new management team for a long-term care facility. During the past two months, you have noticed an increase in conflicts between your co-workers and other departments, such as pharmacy or dietary. Your boss sees this as an issue and has asked your management … Read more
Discuss how you would apply coaching in the healthcare work environment. How might a coaching leadership style apply to your current work role? What are the advantages and disadvantages of this style in the context of health care? Consider the implications for employee motivation, satisfaction, and productivity as well as patient satisfaction, quality of care, … Read more
Referring back to the operational problem you are working to solve for your final paper. To continue working on solving this problem, this assignment asks you to build a Value Stream Map. Please include the following information on your value stream map: 1. Complete 1 Value Stream Map … Read more
Discuss Respondeat Superior Respondeat Superior is also referred to as the Master Servant Rule. This legal notion comes into play in the case of a medical malpractice. More specifically, it comes into play when it can be proven that the employer or hospital can be held liable for the actions of doctors or employees. … Read more
Create an enforceable contract in any department of a health care organization. How can a contract be legally valid? When is a contract voidable? What happens when one of the parties cannot perform the obligations written in the contract? Economic Motivations The long-term care industry implements a great deal of ethical applications, that are … Read more
Develop a plan for compliance with the Sarbanes-Oxley Act (SOX) in a hospital setting. How can employees become knowledgeable with the major provisions of SOX? How can top executives comply with the major provisions? How can conflicts of interests in the organization be observed? Concept of Respondeat Superior https://www.ama-assn.org/delivering-care/ethics/contracts-deliver-health-care-services https://www.concordnow.com/blog/healthcare-contracts-and-management/ Pozgar, G. (2012). Legal … Read more
To discuss your communication plan, you want to hold the most productive meeting possible. You know that, in general, women look for equality among other team members when speaking. Men tend to interrupt and speak more frequently during meetings, taking up more time and space. There are many communication differences between men and women. … Read more